Bronla - A reliable service for summer house rentals.

Bronla terms for renting country houses (dachas) and holiday properties in the Republic of Tajikistan

This document is a formal public offer made by “Bronla” (hereinafter — “Bronla” or the “Platform”) to individuals and legal entities (hereinafter — the “User”). Pursuant to Articles 502, 503 and 504 of the Civil Code of the Republic of Tajikistan, the User’s unconditional acceptance of the terms below constitutes grounds for this Agreement to be deemed concluded.

Before using the Platform, registering or making a booking, the User must review these terms in full. Use of the Platform means that the User has read, understood and fully accepted all of these terms.

1. Definitions

1. Platform (Bronla) — the information and intermediary system owned by Bronla (website and mobile application) that acts as an online link between owners of country houses and holiday properties (Hosts) and persons wishing to rent them (Users).
2. Host — the owner or authorised person who has listed a property (country house, resort, holiday property) on the Platform and offers it for temporary use. The Host is not an employee or representative of Bronla.
3. Property — a country house, resort or other holiday property listed on the Platform and offered for rent.
4. Booking — the reservation of a Property by the User for specific dates.
5. Rental fee — the total amount payable to the Host for the use of the Property.
6. Prepayment (deposit) / Service fee — the amount the User pays to Bronla when making a Booking, equal to 15% (fifteen percent) of the total rental price. This amount is the prepaid portion of the total rental price and at the same time corresponds to Bronla’s booking service fee. Once the Booking is confirmed by the Host, it is treated as remuneration for a service already rendered and is refundable solely in accordance with the “Cancellation and refunds” section of this Offer.
7. Property fee — the remaining 85% (eighty-five percent) of the rental fee, paid by the User directly to the Host upon check-in.
8. Check-in date — the date from which the User’s right to enter the booked Property begins.

2. Subject matter and Bronla’s role

1. Bronla provides the User with an online booking (intermediary) service only: it displays information about Properties and enables the User to complete a Booking and pay the Service fee online.
2. The rental relationship in respect of the booked Property arises directly between the User and the Host. Bronla is not a party to the rental agreement.
3. Bronla is not the owner, tenant or operator of the Properties. Bronla does not inspect the Properties in person, does not manage them and does not monitor their condition.
4. Bronla is not responsible for the quality, condition or safety of a Property, for the complete accuracy of the information in a listing, or for the relationship between the User and the Host.

3. Registration

1. To use the Platform in full, the User must register and provide accurate information (phone number, email address, etc.).
2. The User must be at least 18 (eighteen) years old and have full legal capacity. Minors may use the Platform only with the consent of their legal representative.
3. Bronla may request confirmation of the information provided and may block the User’s account if inaccurate or falsified information is discovered.
4. The User is responsible for the confidentiality of their account and for all activity carried out through it.

4. Processing of personal data

1. By registering, the User consents to the processing of their personal data in accordance with the Law of the Republic of Tajikistan No. 1537 of 3 August 2018 “On the Protection of Personal Data”.
2. Data is used solely to provide the service, complete Bookings, connect the User with the Host and improve service quality.
3. When completing a Booking, the User consents to the transfer of the necessary data (name, phone number, etc.) to the Host.
4. The User may request the amendment or deletion of their data; in that case, access to certain Platform features may be limited.

5. Booking and payment procedure

1. The User books the selected Property and pays the Service fee (15% of the rental fee) online.
2. The Booking takes effect once confirmed by the Host, and Bronla’s booking service is deemed fully rendered at that moment.
3. The remaining 85% of the rental fee (the Property fee) is paid by the User directly to the Host upon check-in. Bronla is not a party to this payment and does not collect it.
4. Payment is made via the national payment system “Korti Milli”, the Alif Pay system and international VISA/Mastercard cards.

The final list of payment systems and the procedure for accepting cash payments will be specified in this clause once technical integration in Tajikistan is complete.

1. The User is responsible for any fees charged by the payment systems.

6. Cancellation terms and refund of the Service fee

1. The Service fee is charged for the intermediary service rendered by Bronla. After the service has been rendered (the Booking confirmed), the Service fee is refunded on the following terms:

1. If a confirmed Booking is cancelled by the Host, the User will be offered an alternative Property. If the User does not accept the alternative, the Service fee is refunded in full.
2. Where grounds for a refund exist, the Service fee is refunded via the original payment method within 3 (three) business days after the request has been reviewed.
3. The Property fee (85%) belongs to the relationship between the User and the Host, and any refund of it is settled directly with the Host. Bronla is not responsible for refunding that amount.

7. Condition of the Property and complaints procedure

1. Photographs and videos published on the Platform are provided to give a general impression of a Property. Minor differences in lighting, camera angle, seasonal changes, furniture arrangement or décor are not grounds for cancelling a booked service or claiming a refund.
2. The User must inspect the condition of the Property immediately upon arrival, BEFORE beginning to use it (settling in, unpacking, using the facilities).
3. If the condition of the Property differs materially from the information in the listing, the User must report this within 1 (one) hour of check-in, as follows:

• contact the Platform or @bronlahelp in writing
• attach photos and/or videos evidencing the discrepancy
• notify the Host at the same time.

1. If the User begins using the Property without following the procedure and deadlines above (including by staying overnight or using the facilities), this is deemed full acceptance of the condition of the Property and a waiver of any further claims regarding its condition.
2. Claims submitted after the User has spent time at the Property, after the stay has ended, or after check-out, as well as claims not documented on site in real time, will not be considered and cannot serve as grounds for a refund.
3. Even where a well-founded complaint about the condition of a Property arises, the Service fee (15%) is generally non-refundable, since it is charged for an intermediary service already rendered by Bronla. Responsibility for the condition and quality of the Property rests with the Host, and the matter is settled between the User and the Host.

8. Safety, video surveillance and privacy

1. Full responsibility for security systems at a Property, including video surveillance devices (cameras), rests with the Host. Bronla does not install, operate or monitor such devices.
2. Any dispute that may arise between the User and the Host concerning surveillance devices is a direct matter between those two parties. Bronla is not a party to such a dispute and is not liable for the Host’s actions.
3. Bronla is not liable for harm caused to the User by a Host’s breach of the law; however, Bronla may assist in resolving the dispute by providing information and acting as an intermediary.

9. Rights and obligations of the User

1. The User has the right to:

• use the Platform in accordance with the terms of this Agreement
• receive the information about Properties set out in the listings
• submit a complaint in the established manner if a dispute arises.

1. The User undertakes to:

• provide accurate information when registering
• use the Property carefully, in accordance with the agreed number of guests and the house rules
• compensate any damage caused to the Property or the Host’s belongings, as agreed with the Host
• observe public order and avoid causing disturbance to neighbours and others nearby.

1. The User is prohibited from:

• creating duplicate (fake) accounts
• misleading others or spreading false information
• uploading malicious software or interfering with the operation of the Platform
• collecting data using automated systems (bots, scrapers)
• using the Property for purposes other than those agreed (for example, unauthorised events).

10. Rights and obligations of Bronla

1. Bronla provides the technical means (the Platform) for delivering the booking service.
2. Bronla may at any time update and modify the operation of the Platform, the content of listings and the rules of use.
3. Bronla may block the account of a User who has breached these terms, provided falsified information or caused harm to others.
4. Bronla is not responsible for the condition and safety of Properties, for the actions of Hosts, or for the rental relationship between the parties.

11. Warranties and limitation of liability

1. Properties are provided by Hosts “as is”. Bronla does not warrant that a Property will meet any particular expected outcome, standard of quality or purpose.
2. Bronla is not liable for:

• any discrepancy between the actual condition, cleanliness or safety of a Property and its description in the listing
• the acts or omissions of a Host, including matters relating to video surveillance
• damage, injury or loss suffered by the User or their belongings at a Property
• disputes and settlements between the User and the Host
• disruptions caused by third parties (payment systems, telecom operators).

1. In all cases, and to the extent not mandatorily provided otherwise by law, Bronla’s liability shall not exceed the amount of the Service fee paid by the User for the relevant Booking.
2. Bronla is not liable for indirect, incidental or consequential losses (lost profit, moral damage, etc.).

12. Indemnity

1. The User undertakes to defend Bronla against, and to compensate Bronla for, any claims brought by third parties or Hosts as a result of the User’s breach of this Agreement or unlawful or improper use of a Property.

13. Force majeure

1. The parties are not liable for failure to perform their obligations due to extraordinary circumstances beyond their control (natural disasters, epidemics, decisions of state authorities, power or internet outages, etc.).

14. Payment disputes

1. If the User initiates a payment reversal (chargeback) without valid grounds where the Booking was performed in accordance with this Agreement, Bronla reserves the right to protect its interests by lawful means.

15. Intellectual property

1. All rights to the Platform, its design, logo, software and content belong to Bronla. Their use without Bronla’s written permission is prohibited.

16. Dispute resolution

1. If a dispute arises, a party may contact the customer support team in writing (Telegram: @bronlahelp).
2. Bronla reviews such requests within 3 (three) business days.
3. Disputes are considered on the basis of the evidence submitted (photos, videos, correspondence). Complaints based on evidence not recorded on site and in good time may be found unsubstantiated.
4. Any resolution proposed by Bronla is aimed at a pre-trial (amicable) settlement and is not final for the parties. If no agreement is reached, the dispute shall be resolved through the appropriate courts in accordance with the legislation of the Republic of Tajikistan.

17. Final provisions

1. This Agreement takes effect from the moment the User begins using the Platform and remains in force for the entire period of such use.
2. Bronla may amend the terms of this Agreement at any time and publish the updated text on the Platform. Continued use of the service by the User constitutes acceptance of the changes.
3. The User may terminate this Agreement by logging out of their personal account and ceasing to use the Platform. Amounts already paid for services rendered are not refunded in that case.
4. If any provision of this Agreement is found to be contrary to law, this does not affect the validity of the remaining provisions.
5. This Agreement is governed by the legislation of the Republic of Tajikistan.

18. Details and contacts

[Full legal name of the Bronla entity in the Republic of Tajikistan — to be inserted after official registration]

[Taxpayer identification / registration number in Tajikistan]

Contact: Telegram — [@…] | Email:mail@bronla.uz | Tel: +992088996666

Address: […]

Draft prepared on: 08.08.2026