1. General Provisions

1.1. These rules apply to the Guest when using the accommodation booking function of the Bronla service. For the provision of this service, the Guest pays Bronla a one-time Advance/Service Fee, the terms of which are set out in the User Agreement.

2. Requirements for the Accommodation Provided

2.1. The Owner must provide accommodation that matches the characteristics stated in the listing in terms of the following parameters:

  • Property type;
  • Number of rooms and number of sleeping places;
  • Bed linen;
  • The listed amenities (e.g. kitchen appliances, household appliances);
  • Availability of hot and cold water, as well as the condition of plumbing (unless otherwise stated in the listing);
  • The actual interior matching the listing photos.

3. Rights and Obligations of the Guest

3.1. The Guest must:

  • Provide identity documents at the Owner's request;
  • Upon departure, provide evidence to Bronla support if the accommodation did not meet the conditions.

3.2. The Guest has the right to:

  • Receive the Owner's details after the booking is confirmed;
  • Cancel the booking, if cancellation terms apply;
  • Cancel the booking and receive a refund of the Advance/Service Fee if the accommodation does not meet the established conditions;
  • Contact Bronla support if the Owner does not comply with the booking terms.

4. Rights and Obligations of the Owner

4.1. The Owner must:

  • Inform the Guest of the house rules and booking cancellation terms;
  • Receive the Guest in accordance with the established terms (dates, check-in and check-out times, price);
  • Update the property's availability and price through the website;
  • Promptly resolve disputes related to the property and respond to requests from Bronla support.

4.2. The Owner has the right to:

  • Cancel the booking based on the terms;
  • Refuse check-in if the Guest does not arrive or changes the length of stay;
  • Require full payment at check-in, taking into account the Advance/Service Fee.

5. Booking Cancellation by the Owner

5.1. If the Owner cancels the booking, the full amount of the Advance/Service Fee is refunded to the Guest, and penalties may be applied to the Owner in accordance with the established rules.

6. Payment Terms

6.1. The User pays an Advance/Service Fee for each booking, which is calculated automatically and amounts to 15% of the total rental price. The remaining 85% of the rental price is paid directly to the Landlord upon check-in at the Property.

Cancellation and refund terms are set out in Section 6 of the Public Offer (bronla.tj/offer).

7. Resolution of Disputes Related to Booking Cancellation and Refused Check-in

7.1. Bronla support reviews disputes in the following cases:

  • At the request of the Guest or the Owner on the check-in day, if the Owner refuses check-in;
  • At the Guest's request, if the accommodation does not meet the stated requirements.

7.2. Decisions on disputes are made by Bronla support based on these rules and the evidence provided.